Shipping Policy

Last updated: October 22, 2026

Velsoriav is operated by Xiamen Yiling Gongchuang Technology Co., Ltd. This policy explains order preparation, delivery estimates, charges, tracking, and assistance with shipping problems.

1. Delivery Availability

We accept orders for destinations supported by our checkout.

Enter your complete delivery address to view available shipping options. If no shipping option is offered, we are unable to accept delivery to that address through the current checkout configuration.

Availability may vary for remote locations, PO boxes, military addresses, and destinations subject to carrier restrictions. Contact us before purchasing if you are uncertain about your address.

2. Order Preparation

Orders are generally prepared within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. High order volume, stock checks, or payment verification may occasionally extend preparation. We will contact you when a significant issue affects your order and discuss available options.

3. Estimated Transit Time

Standard shipping generally takes 7–12 business days after dispatch.

Preparation time is separate. Combining both stages, the typical estimate is approximately 8–15 business days after payment confirmation.

These estimates are not guaranteed arrival dates. Customs checks, severe weather, local holidays, and carrier disruptions may cause delays.

4. Shipping Origin

Orders may be dispatched from our own or partner fulfillment facilities, depending on inventory availability and the delivery destination.

Fulfillment may be international. Our registered business address does not necessarily identify the warehouse handling your order, and we do not represent all shipments as locally dispatched.

Contact us before purchasing if dispatch origin is material to your decision.

5. Shipping Charges

Shipping charges are calculated at checkout based on the destination and available service.

The amount payable is shown before you submit payment. Any valid shipping promotion must be reflected in the checkout total.

6. Tracking and Split Shipments

We email the available tracking details after dispatch. Tracking may not update immediately while the carrier receives or scans the parcel.

Items may be dispatched separately when fulfilled from different facilities. Where this occurs, available tracking information will be provided for the separate shipments.

7. Customs and Import Charges

Taxes collected by us are displayed at checkout.

For international shipments, additional import duties, taxes, or clearance charges may apply if they are not included in the checkout total. These are determined by the destination authorities. Contact us before ordering if you need clarification.

8. Address Changes

Check your address before payment. If you notice an error, contact us immediately.

We will attempt to update the details before fulfillment progresses, but changes may be unavailable after dispatch. Any proposed redelivery charge will be explained before you agree to it.

9. Delayed, Missing, or Damaged Parcels

Email us with your order number if tracking remains unchanged for an extended period, the delivery estimate has passed, or the parcel appears lost.

We will investigate with the fulfillment partner or carrier and arrange an appropriate resolution, which may include replacement or refund.

If tracking states “Delivered” but you have not received the parcel, check with household members and the delivery location, then contact us. A delivery scan alone does not automatically close your claim.

For damage or an incorrect item, provide photographs where possible. Our Return & Refund Policy explains available remedies.

10. Contact

Company: Xiamen Yiling Gongchuang Technology Co., Ltd.
Brand: Velsoriav
Address: Room 343, No. 500-3 Qianpu Road, Siming District, Xiamen, Fujian, China
Email: service@velsoriav.com
Phone: +86 592 2561617
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.