Privacy Policy

Last updated: October 22, 2026

This Privacy Policy describes how personal information is handled when you visit https://velsoriav.com, make a purchase, or communicate with us.

Velsoriav is operated by Xiamen Yiling Gongchuang Technology Co., Ltd. For the processing activities described here, the company acts as the data controller or business where those terms apply.

1. Information We Receive

Depending on your interaction with our store, we collect:

  • Contact and delivery information: your name, email address, telephone number, and billing or shipping address.

  • Transaction information: purchased items, order amounts, payment status, delivery records, and return or refund details.

  • Customer communications: messages and information you provide when requesting assistance.

  • Technical and browsing information: IP address, browser and device details, referring pages, and interactions with the website.

  • Marketing preferences: subscription choices and records of relevant consent or withdrawal.

Payment providers process information needed to authorize transactions. Do not send complete card details through customer support.

2. Why We Process Information

We use information to:

  • Receive, fulfill, and manage purchases.

  • Send transactional messages and delivery updates.

  • Respond to enquiries and resolve after-sales requests.

  • Detect suspicious activity and protect the store.

  • Maintain and improve website functionality.

  • Send marketing communications where permitted.

  • Measure website or advertising performance where relevant tools are enabled and processing is permitted.

  • Meet accounting, tax, and other legal obligations.

Where a legal basis is required, processing may rely on performing a contract, complying with legal duties, legitimate interests such as security and service improvement, or your consent. Consent can be withdrawn without affecting processing lawfully carried out beforehand.

3. Sharing Information

We disclose relevant information to providers involved in operating the store, including:

  • Shopify, which hosts and supports our storefront.

  • Payment providers processing your chosen payment method.

  • Fulfillment and delivery partners.

  • Customer support, communications, and technical service providers.

  • Analytics or advertising partners, where those services are used and applicable permission requirements are met.

Information may also be disclosed when legally required, to protect legitimate rights, or in connection with a business transfer subject to applicable safeguards.

Shopify may process certain information for its own purposes under its Consumer Privacy Policy. You can review Shopify's privacy request options at privacy.shopify.com.

4. Cookies and Similar Technologies

Essential technologies support functions such as the shopping cart, checkout, security, and preference storage.

Optional analytics and advertising technologies, where enabled, can measure visits or support advertising. Where consent is required, these technologies should operate only after permission has been given.

You can manage choices through the website's cookie controls where available and through your browser settings. Blocking essential cookies may affect shopping functions. Browser settings alone may not control every form of data sharing.

5. Marketing Choices

You can unsubscribe from promotional emails using the link included in them or by contacting us.

Unsubscribing from marketing does not stop messages needed to manage an existing order.

6. Retention

We retain information according to its purpose and applicable requirements. Order and payment records may be retained to meet accounting, tax, dispute, or fraud-prevention obligations. Support records are retained as needed to resolve enquiries and maintain relevant service records.

When information is no longer needed, we delete or anonymize it, subject to legal requirements and backup retention cycles.

7. International Processing

Our company is based in China. Shopify and other providers may process information in additional countries.

Where required, international transfers are supported by appropriate safeguards, such as approved contractual protections or another lawful transfer mechanism.

8. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your information; restrict or object to processing; and withdraw consent.

Where applicable, you may also opt out of the sale or sharing of information or processing for targeted advertising. Advertising-related disclosures can fall within these definitions even without a monetary payment. Relevant requests can be submitted through available website privacy controls or by contacting us.

We honor legally applicable opt-out preference signals, including Global Privacy Control, as required.

We may verify your identity before completing a request. Authorized agents may act on your behalf where permitted. We do not discriminate against customers for exercising applicable privacy rights. You may also complain to the relevant data protection authority.

9. Security and Children

We use reasonable organizational and technical safeguards. No online system can guarantee absolute security.

Our store is not directed to children, and we do not knowingly collect children's information in circumstances requiring parental permission without that permission. Contact us if you believe a child has provided information improperly.

10. Policy Changes

Updates will be published on this page with a revised date. Additional notice will be provided where required.

11. Contact

Legal Company Name: Xiamen Yiling Gongchuang Technology Co., Ltd.
Brand: Velsoriav
Address: Room 343, No. 500-3 Qianpu Road, Siming District, Xiamen, Fujian, China
Email: service@velsoriav.com
Phone: +86 592 2561617