Contact Us

Last updated: October 22, 2026

Contact velsoriav for help with product information, purchases, shipping updates, cancellations, or after-sales support.

Customer Service

Email: service@velsoriav.com
Phone: +86 592 2561617

Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.

We normally respond within 1–2 business days. Enquiries received outside these hours will be reviewed during the next available business period.

Information to Include

For questions about an existing purchase, please provide:

  • Your order number.

  • The email address used at checkout.

  • The name of the relevant product.

  • A brief explanation of the assistance required.

  • Photographs of the item and packaging, where relevant to damage or an incorrect delivery.

Do not include passwords, payment verification codes, or full card details in your message.

Business Information

Velsoriav is operated by Xiamen Yiling Gongchuang Technology Co., Ltd.

Business Address:

Room 343, No. 500-3 Qianpu Road, Siming District, Xiamen, Fujian, China

Legal Company Name: Xiamen Yiling Gongchuang Technology Co., Ltd.

Return Enquiries

Please contact us before posting a return. Our team will provide the appropriate return destination and instructions.

The business address above is not automatically the return warehouse address. Do not send merchandise there unless we specifically instruct you to do so.

For privacy-related requests, use the same email address and include “Privacy Request” in the subject line.